Special Considerations

Even under the strictest exam conditions, unexpected things can happen which end up affecting a learner’s performance. These can include anything from a fire alarm going off to the flare up of a chronic condition.

You can ask for Special Considerations for learners who were both prepared and present for their exam but disadvantaged due to circumstances beyond their control.

Special Considerations could include:

  • The exam was interrupted by someone entering the exam room
  • The exam was stopped because of a power cut
  • The learner is recently bereaved
  • The learner has a chronic condition which worsened at the time of the exam
  • The learner missed some of their exam due to illness or injury

How to apply for Special Consideration 

To apply for Special Consideration you need to get in contact with us in writing, by  emailing us at [email protected] or by post. The application must include supporting documentation, such as a medical certificate or a statement from the centre coordinator.

Applications must be sent within 10 working days of the exam.

What supporting documentation to include

Suitable supporting documentation will vary depending on the circumstances. Please include written documentation that confirms the details of your application. These can include:

  • A medical certificate
  • A statement from the examiner, centre coordinator, learner, parent or guardian

What happens next

If the application is approved by LAMDA Exams, the learner’s performance will then be reviewed in consultation with the examiner, taking the Special Considerations into account.

This may not be possible if the assessment criteria were not able to be met during the exam. In these cases, we are able to offer learners the opportunity to take their exam again. Exam fees will be refunded, and the learner will be issued with a Transfer Credit Voucher allowing them to retake their exam at no further cost to them. Vouchers are valid for a full year.


If you are not happy with the decision you can​​​​​​ appeal.